To buy tickets, call our dedicated service at (+33) 126.96.36.199.68 with details on your needs and your time of arrival, so we can book the most suitable seat for you and welcome you accordingly.
If you have another disability or have a disability card, we advise against buying your ticket in the pit for concerts.
Remember that in the event of a person assisting you, said person must have a ticket too
Parking tickets are only available via online booking click here
For individuals with reduced mobility, especially in wheelchair, click here
The car park is open when the Arena doors are opened to the public, and up to 1 hour after the show.
The height of vehicles at the entrance must not exceed 1.90m
We advise you to anticipate your arrival and book your parking near the Arena if there are no more availability at the Arena.
Golden pit can sometimes be sold and guarantees visitors to be as close as possible to the artist in a defined area.
You can buy these tickets on our website when they are available. Your access is guaranteed until the beginning of the show.
To date, there is no legal system for the resale of tickets without prior agreement from the promoter of the event.
If you have purchased insurance, see repayment terms. Otherwise, tickets will not be returned nor exchanged.
For all tickets bought on our website, please find the the insurance procedures here.
For tickets bought on our website, you can contact our box office at: click here.
For tickets bought in another point of sale, you need to contact it directly.
In all cases, we encourage you to notify the police.
If you bought your ticket on our website, you can find your order and your e-ticket in the Order Tracking section: click here.
If you still can't find your order or your e-ticket, contact our booking hotline: click here.
If you bought your tickets in another point of sale, you need to contact it directly.
You can come to the AccorHotels Arena with a ticket bearing a different name from yours. It wll be necessary to present the buyer’s identity card or a photocopy of it.
The m-tickets are accepted at AccorHotels Arena, it's a specific format you can select at the order.
The e-tickets have to printed because they are not suitable for smartphone devices.
To sum up, to access the Arena, please come with :
- a printed thermal ticket, bought in a store or by delivery at home
- E-tickets must be printed on A4 blank paper
- M-tickets must be imported on your mobile device