Send us a letter at the following address: AccorHotels Arena, 8 boulevard de Bercy, 75012 Paris with a precise description of the lost object. You will receive an answer as soon as possible.
In accordance with french legislation to spaces open to public, It is strictly forbidden to bring inside the AccorHotels Arena any object bulky or dangerous for yourself or anybody.
All those objects must stay at the deposit facilities.
If you wish to organize an event at the AccorHotels Arena, please contact us at firstname.lastname@example.org
It's strictly prohibited to film in the AccorHotels Arena. Camcorders and video cameras aren't allowed.
Anyone who uses one will be asked to leave the auditorium.
See the list of prohibited items in the arena's Rules and Regulations by clicking here.
Cameras aren't allowed into the AccorHotels Arena. But to let you take home a souvenir of your visit to the AccorHotels Arena, we tolerate compact, bridge and small disposable cameras with no flash.
Reflex cameras with interchangeable lenses are considered as professional cameras and so are strictly prohibited.
In some cases, the event promoter doesn't allow any cameras. In this specific case, deposit facilities will be provided to store your cameras securely during the show.
Anyone who breaks these rules will be asked to leave the auditorium.
See the list of prohibited items in the arena's Rules and Regulations.
With over 20,000 spectators in some layouts, the AccorHotels Arena can't allow suitcases or travelling bags into the deposit facilities or the auditorium.
All bags less than or equal to 10 litres may be accepted, but may not be left in the deposit facilities. However, backpacks are not allowed in the concert room and have to go to the left-luggage office.
Except with the event promoter's permission, anything that might block the audience's view or present a risk to the safety of visitors, artists or athletes may be confiscated at the entrance to the auditorium. See the list of prohibited items in the arena's Rules and Regulations.
In some cases, the event promoter has its own Rules and Regulations. Everyone is required to follow them.