If you have lost or forgotten an item inside the Arena, please let our reception staff know our at the Main Entrance Hall or Pit Entrance, depending on your location.
You can also write to us at the following address describing the lost object, we will feedback as soon as possible: email@example.com
All those objects must stay at the deposit facilities.
Download the list of objects prohibited inside the AccorHotels Arena: click here
Do you wish to organize an event at AccorHotels Arena? Please contact us via firstname.lastname@example.org
It is strictly prohibited to film in the AccorHotels Arena. Camcorders and video cameras aren't allowed.
However, in order for you to take home a souvenir of your visit at AccorHotels Arena, we tolerate compact, bridge and small disposable cameras with no flash. Reflex cameras with interchangeable lenses are considered as professional cameras and so are strictly prohibited.
In some cases, the event promoter doesn't allow any cameras. In this specific case, deposit facilities will be provided to store your cameras securely during the show.
Anyone who breaks these rules will be asked to leave the venue.
With over 20,000 spectators in certain configurations, the AccorHotels Arena can't allow suitcases or any travelling bags into the deposit facilities or in the venue.
All bags less than or equal to 10 liters may be accepted, but may not be left in the deposit facilities.
However, backpacks are not allowed in the concert room and have to be stored in the luggage checkroom.
Except with the event promoter's permission, anything that might block the audience's view or present a risk to the safety of visitors, artists or athletes may be confiscated at the entrance to the venue. See the list of prohibited items in the Arena's Rules and Regulations.
In some cases, the event promoter has its own Rules and Regulations. Everyone is required to follow them.
It is prohibited to camp or sleep around the Arena.
You can check here hotel availability close to the AccorHotels Arena.
You can bring your insulin if it's in a portable container. You may be asked to show a medical certificate.