NEW: Security gates
New security gates are in place at the entrances of the AccorHotels Arena.
Visitors will be asked to pass through the gates by putting aside metal objects of a certain volume such as keyrings, cell phones and spectacle cases.
People with implanted medical devices (pacemaker type) can follow this control procedure.
The AccorHotels Arena has several entrances:
- A main entrance on the Grand Hall level (n°3 on the map), Rue de Bercy side, for holders of Gradin, Balcon or Corbeille tickets
- A secondary entrance Loges & Salons (n°4 on the map), Boulevard de Bercy side, for Loges tickets holders
- A Pit & Orchestra entrance (n°5 ont the map), Parc de Bercy side, for holders of floor standing tickets marked doors X, Y and Z
- Another entrance may be open for certain events: it's known as Le Studio (n°6 ont the map)
Finally, there's a separate entrance to the Ice Rink (n°7 on the map), Parc de Bercy side, after the fountain.
The AccorHotels Arena has been renovated and made more accessible to people with disabilities and reduced mobility. Visit the section containing all the information you need by clicking here.
Prepare your venue: We recommend that you check the entrance marked on your ticket before travelling to the AccorHotels Arena to save you time and stress, especially if you're delayed on your journey.
Remember that we open the doors between 1½ and 2 hours before every event.
Finally, to keep up to date with the list of prohibited items that will be automatically confiscated, please read our Rules and Regulations by clicking here.
Once our stewards have checked your ticket, you can go to the Gallery, where the doors to the main auditorium can be found.
To find your seat in the auditorium, pit or orchestra quickly, check your tickets and follow the instructions below:
In the Gradin, Balcon or Corbeille (Doors A to U): Access by the Grand Hall or the Hall Seine, then the Gallery at the top of the stairs
In the Pit or Orchestra (Doors X to Z): Access by the Pit & Orchestra entrance, Parc de Bercy side
Numbering of the seating area: Due to layout changes depending on the type of event, the auditorium's numbering is reversed in the tiered seating. So row 1 of the tiered seating isn't the first row from the bottom, but the first row from the top when you go into the auditorium.
In the balconies, row 81 is the lowest and row 91 is the highest.
For security reasons, you're not allowed to block the stairways or the emergency exits. Our stewards and security team work hard to maintain the public's safety. The management reserves the right to remove anyone who breaches the arena's Rules and Regulations.
« Last Moment » Ticketing service
Ticket counters are available for last moments buying (less than 2 hours before the show). The number of tickets on sale is frequently low.
If you are an owner of a disability card or with temporary difficulties, you can find more information here.
Careful ! Never buy tickets outside of official salespoints. You could obtain invalid, fake or canceled tickets.