The AccorHotels Arena has a box office that's directly accessible from the ground level (Rue de Bercy, opposite Bercy Metro station, Line 6 and 14) to the right of the "American Express Live Bar".
Weekday opening times and days
The box offices are open from 11 am to 6 pm Monday to Saturday and from 10 am to 6 pm on the days when events go on sale.
Opening times on event days
As well as the standard opening hours, the box offices are open two hours before the events start and close when the main part of the events begins.
If you arrive late, our stewards are on hand to advise you what to do.
The AccorHotels Arena's box offices accept the following payment methods:
- Cash, in euros (€) only;
- Debit/credit cards: CB, Visa, Eurocard, MasterCard and American Express (Amex);
- Cheque (issued by French banks only)*;
- "Culture cheques" from the "Chèque Déjeuner" Group;
- "Chèque vacances" from the "ANCV" Group;
*subject to conditions and depending on the event, check with the box office
You can collect your tickets from our box offices if you selected that option when you booked online (only valid for tickets bought on our website on the day of the event).
Online box office
The AccorHotels Arena has Wi-Fi throughout, giving you quick and unlimited web access. So you can visit our website www.accorhotelsarena.com at any time to buy and book tickets for the biggest upcoming events.
See the full programme by clicking here
Lost or stolen tickets
If your ticket is lost or stolen, please contact the point of sale where you bought it so that action can be taken.
For all your box office-related needs, you can contact our ticketing provider directly by phone:
General Information & Bookings: 0892 390 490 (€0.45/min)
Groups: 0825 840 701 (€0.15/min)
Complaints & Customer Service: 01 49 97 51 91
Find here tips to avoid ticket fraud : click here